What you will do

Leads the collection process for assigned customers.

Contacts customers by phone, email, and mail to recover a debt.

Keeps detailed notes and records of all communications and actions.

Answers questions customers have about billing statements.

Negotiates partial repayments and payment plans when possible.

Keeps track of payment due dates and sends reminders.

Updates the account status when the debt has been paid.

Investigates billing errors and disputes and follows up with customers.

Sends necessary paperwork to customers and credit bureaus promptly.

Maintains confidentiality and the utmost discretion.

Collaborates with legal team / lawyers if legal action is required.



What we look for

Worked as a collector;

Fluent in English is a plus

Strong understanding of billing and collection processes.

Outstanding communication and interpersonal skills.

Highly skilled in negotiation.

In-depth knowledge of laws and policies related to debt collection.

Good administrative skills and SAP knowledge is a plus.